Channel incentive management

incentiveOS

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Run distributor claims, points, reward redemptions, fulfillment, audit, and reconciliation from one secure operating system built for Malaysia and Indonesia channel programs.

Claims to points Ledger-backed wallet MFA/passkey approvals Reward fulfillment Daily reconciliation
Built for Principals
Used by Distributors
Engages Agents and retailers
Controls Point liability

Most incentive programs break in the operations layer.

Spreadsheets, chat approvals, disconnected reward vendors, and weak audit trails make point programs expensive to run and hard to trust.

Problem

Claims are scattered

Invoices, receipts, sales proofs, and activation claims often live across email, WhatsApp, and manual trackers.

Risk

Approvals lack control

High-value decisions need role checks, stronger sign-in assurance, traceable decisions, and a clean audit trail.

Cost

Finance cannot reconcile

If wallet balances, rewards, expiry, and fulfillment do not tie back to a ledger, point liability gets messy fast.

One platform for the full incentive loop.

incentiveOS connects campaign rules, claims, wallets, reward catalogues, redemptions, fulfillment, and reconciliation in a tenant-aware SaaS.

Campaigns

Configure earning rules

Set MYR or IDR conversion ratios, rounding, minimum amounts, caps, manual override, and campaign expiry policies.

Claims

Approve with evidence

Participants submit claims against campaigns. Approvers review context, decide, and create auditable point awards.

Wallet

Ledger-backed points

Every credit, debit, reserve, release, expiry, and redemption is backed by immutable ledger records and events.

Rewards

Multi-vendor catalogue

Manage country-specific reward products, stock, visibility, provider SKUs, fallback priority, and manual fulfillment mode.

Channels

Distributor scoping

Scope distributor admins to assigned distributors and child branches so teams see only the channel records they should handle.

Reporting

Reconcile daily

Check ledger integrity, wallet projections, reservations, fulfillment attempts, and point liability before finance closes the books.

Operating flow

From field activity to fulfilled reward.

The workflow is intentionally practical: create a campaign, invite participants, approve claims, reserve points, fulfill rewards, and reconcile the result.

  • Admin-preloaded participants keep distributor and downline data clean.
  • FIFO reservations prevent points from being double-spent.
  • Manual fallback keeps pilots moving before vendor APIs are connected.
1

Set campaign and rules

Define earning mechanics, dates, budgets, and point conversion.

2

Invite participants

Create participant profiles, attach distributor scope, then send onboarding links.

3

Approve claims

Review claims and credit points through the ledger after approval.

4

Redeem and fulfill

Reserve points FIFO, approve redemptions, execute fulfillment, and consume points.

5

Reconcile

Compare ledger, wallet, reservations, and fulfillment records daily.

Product dashboard style preview for incentiveOS

Participant and admin ready

Built for both field users and operations teams.

Participants get a focused portal for claims, wallet balance, point lots, and rewards. Admins get denser controls for company setup, users, approvals, reward catalogue, fulfillment, audit, and reconciliation.

  • Participant portal for claims, rewards, ledger, and redemptions.
  • Admin console for company, users, distributors, campaigns, and catalogue.
  • Platform console for SaaS operator lifecycle and support controls.

Security is part of the product, not a checkbox.

incentiveOS is designed for programs where approvals move money-equivalent value and auditability matters.

Step-up

MFA or passkey approvals

Password-only admin sessions cannot approve sensitive financial actions when tenant step-up is enabled.

Access

Tenant and distributor scope

Every record belongs to a tenant, and distributor admins can be limited to assigned branches and downstream children.

Audit

Traceable decisions

Claim decisions, redemption decisions, account security actions, support access, and reconciliation actions are logged.

Questions buyers usually ask.

Short answers for operators, finance teams, and principals evaluating a channel incentive platform.

Can participants self-register?

The controlled flow is admin-preloaded participants with invite links. A future self-registration flow can put new users into pending review before activation.

Can reward vendors be added later?

Yes. The product supports manual reward fulfillment during pilots and provider SKU mapping for future vendor integrations.

What makes this different from a loyalty app?

incentiveOS adds claims, approvals, point ledger, expiry, FIFO reservations, distributor scoping, audit, and reconciliation for B2B operations.

Does it support Malaysia and Indonesia?

The current product direction is Malaysia and Indonesia first, with MYR and IDR earning rules and market-specific reward catalogue setup.

Pilot ready

Turn your channel incentive program into an auditable operating system.

Use incentiveOS to run the first campaign, approve real claims, issue points, fulfill rewards, and reconcile the outcome before expanding across markets.

Book a product walkthrough

Product demo

See if incentiveOS fits your channel program.

Tell node+ how your claims, points, rewards, approvals, and reconciliation work today. From Jakarta, we’ll help map whether incentiveOS is a good fit for your pilot.

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